Your security is a top priority at Family Trust.
We are devoted to protecting your information and use systems with advanced security detection.
Here are some ways you can help us keep you and your accounts protected.
Report suspicious activity or concerns immediately
If you need to inquire about activity on your account, please contact us immediately by sending a secure message in digital banking, calling 1-803-367-4100 or visiting us.
Alert us when you travel
For your protection, your card could be blocked when used in places that don't reflect your usual activity. Please let us know before you travel to other states or countries to avoid any disruptions on your trip or vacation.
- Login to digital banking
- Go to Card Management under Member Services
- Select Travel Notices
- Enter the details of your trip
If you do not have access to digital banking, please call us at 803-367-4100.
Visa purchase alerts
Sign up to get real-time alerts sent to you via text to email whenever a purchase is made with your Visa card. Learn More
ID Theft Protection
We’ve partnered with IDProtect to offer members personal protection & peace of mind. Members with Fresh Start or True Choice checking1,2 pay only $3.95 per month, and IDProtect is free to members with Loyalty Checking.3,4
ID Theft Protection gives you:
- Access to credit report** and credit score5,** so you can monitor and keep track of changes.
- A dedicated fraud specialist assigned to manage your case if you become a victim identity theft.
- Identity fraud expense reimbursement to cover expenses associated with restoring your identity, such as:
- Reimbursement for costs associated with attorney fees
- Loan application fees
- Long distance calls
- Certified mail and notarized fraud documents
- Medical record costs
- Coverage for wages lost for time taken off work to correct personal records
To enroll, send a secure message in digital banking, call 1-803-367-4100 or visit us. Once enrolled, registration is fast and simple and provides you with immediate access to your IDProtect benefits.
1. IDProtect® is a personal identity theft protection service available to personal checking account owner(s) 18 years or older, their joint account owners and their eligible family members. Service is not available to a “signer” on the account who is not an account owner. Family includes spouse, person qualifying as domestic partner, and children under 25 years of age and parent(s) who are residents of the same household. Refer to Insurance Documents for complete details of coverage. Insurance Products are not insured by the NCUA or any Federal Government Agency; not a deposit of or guaranteed by the credit union or any credit union affiliate. Credit file monitoring from Experian and TransUnion will take several days to begin following activation. This applies to Fresh Start and True Choice Checking ID Protect.
2. Special Insurance Program Notes (Fresh Start & True Choice Checking): The descriptions herein are summaries only. They do not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for complete details of coverage and exclusions. Insurance is offered through the company named on the certificate of insurance. Refer to Insurance Documents for complete details of coverage.
3. Benefits are available to personal checking account owner(s) and their joint account owners and are subject to the terms and conditions for the applicable Benefits. Some Benefits require authentication, registration and/or activation. Benefits are not available to a “signer” on the account who is not an account owner or to businesses, clubs, trusts, organizations and/or churches and their members, or schools and their employees/students. This applies to Loyalty Checking ID Protect.
4. Special Program Notes (Loyalty Checking): The descriptions herein are summaries only and do not include all terms, conditions and exclusions of the Benefits described. Please refer to the actual Guide to Benefit and/or insurance documents for complete details of coverage and exclusions. Coverage is provided through the company named in the Guide to Benefit or on the insurance certificate. Guide to Benefit and insurance certificate can be found online at www.familytrust.org/LoyaltyRewards. Insurance Products are not insured by the NCUA or any Federal Government Agency; not a deposit of or guaranteed by the credit union or any credit union affiliate.
5. Credit Score is a VantageScore 3.0 based on single bureau data. Third parties may use a different VantageScore or a different type of credit score to assess your creditworthiness. Once you have activated credit file monitoring, you may request your credit score. Once you have done so, you will have access to your score on a monthly basis with Loyalty checking, or every 90 days with True Choice or Fresh Start Checking.
**Registration/activation required.